Are you tired of experiencing dropped calls and disconnections on Discord? You’re not alone. Many users face this frustrating issue, which can be caused by a variety of factors. In this article, we’ll delve into the possible reasons behind Discord call disconnections and provide you with practical solutions to resolve the issue.
Understanding Discord’s Architecture
Before we dive into the troubleshooting process, it’s essential to understand how Discord’s architecture works. Discord is a cloud-based communication platform that relies on a network of servers to facilitate voice, video, and text communication. When you make a call on Discord, your device connects to a nearby server, which then connects you to the other users in the call.
Server-Side Issues
Sometimes, Discord call disconnections can be caused by server-side issues. Here are a few possible reasons:
- Server overload: If too many users are connected to the same server, it can become overloaded, leading to disconnections.
- Server maintenance: Discord’s servers may be taken offline for maintenance, which can cause disconnections.
- Network congestion: High levels of network congestion can cause packet loss, leading to disconnections.
What Can You Do?
If you suspect that server-side issues are causing your Discord call disconnections, here are a few things you can try:
- Check Discord’s status page: Visit Discord’s status page to see if there are any known issues or maintenance scheduled.
- Try a different server region: If you’re experiencing issues with a particular server region, try switching to a different one.
- Restart your router: Sometimes, simply restarting your router can resolve network congestion issues.
Network-Related Issues
Network-related issues are a common cause of Discord call disconnections. Here are a few possible reasons:
- Poor internet connection: A slow or unstable internet connection can cause disconnections.
- High latency: High latency can cause delays in communication, leading to disconnections.
- Packet loss: Packet loss can cause disconnections, especially if it’s severe.
Troubleshooting Your Network
To troubleshoot your network, follow these steps:
- Check your internet speed: Use an online speed test tool to check your internet speed. A minimum upload speed of 5 Mbps is recommended for Discord.
- Check your latency: Use a tool like PingPlotter to check your latency. A latency of less than 100 ms is recommended.
- Check for packet loss: Use a tool like Wireshark to check for packet loss.
Optimizing Your Network
To optimize your network for Discord, follow these tips:
- Use a wired connection: Wired connections are generally more stable than wireless connections.
- Upgrade your internet plan: If your internet plan is slow, consider upgrading to a faster plan.
- Use a network quality tool: Tools like Net Uptime Monitor can help you monitor your network quality and identify issues.
Device-Related Issues
Device-related issues can also cause Discord call disconnections. Here are a few possible reasons:
- Outdated drivers: Outdated drivers can cause compatibility issues, leading to disconnections.
- Insufficient resources: If your device is low on resources (e.g., RAM, CPU), it can cause disconnections.
- Conflicting software: Conflicting software can cause issues with Discord, leading to disconnections.
Troubleshooting Your Device
To troubleshoot your device, follow these steps:
- Update your drivers: Make sure your drivers are up to date, especially your audio and network drivers.
- Close resource-intensive programs: Close any programs that are using a lot of resources, such as video editing software.
- Disable conflicting software: Disable any software that may be conflicting with Discord, such as other communication platforms.
Optimizing Your Device
To optimize your device for Discord, follow these tips:
- Use a high-quality headset: A high-quality headset can help improve your audio quality and reduce disconnections.
- Adjust your audio settings: Adjust your audio settings to optimize them for Discord.
- Use a Discord-compatible device: Make sure your device is compatible with Discord.
Discord Settings
Sometimes, Discord call disconnections can be caused by incorrect settings. Here are a few things to check:
- Audio settings: Make sure your audio settings are correct, including your input and output devices.
- Video settings: If you’re experiencing disconnections during video calls, check your video settings, including your camera and resolution.
- Quality settings: Check your quality settings, including your bitrate and frame rate.
Adjusting Your Discord Settings
To adjust your Discord settings, follow these steps:
- Open your Discord settings: Click on the gear icon in the bottom left corner of the Discord window to open your settings.
- Check your audio settings: Make sure your input and output devices are correct, and adjust your audio quality settings as needed.
- Check your video settings: Make sure your camera is correct, and adjust your video quality settings as needed.
Resetting Your Discord Settings
If you’re still experiencing issues, you can try resetting your Discord settings to their default values. To do this, follow these steps:
- Open your Discord settings: Click on the gear icon in the bottom left corner of the Discord window to open your settings.
- Click on the “Reset” button: Click on the “Reset” button at the bottom of the settings window to reset your settings to their default values.
Conclusion
Discord call disconnections can be frustrating, but by understanding the possible causes and following the troubleshooting steps outlined in this article, you can resolve the issue and enjoy uninterrupted communication with your friends and community. Remember to check your network, device, and Discord settings, and don’t hesitate to reach out to Discord’s support team if you need further assistance.
By following these tips and optimizing your network, device, and Discord settings, you can minimize the occurrence of disconnections and ensure a smooth and enjoyable Discord experience.
Why does my Discord call keep disconnecting?
Discord call disconnections can be caused by a variety of factors, including poor internet connectivity, outdated software, or issues with your computer’s hardware. It’s also possible that the problem lies with Discord’s servers or the platform’s voice and video settings. To troubleshoot the issue, you’ll need to consider these potential causes and take steps to address them.
Start by checking your internet connection to ensure it’s stable and fast enough to support voice and video calls. You can also try restarting your router or modem to see if that resolves the issue. Additionally, make sure your Discord app is up to date, as newer versions often include bug fixes and performance improvements that can help prevent disconnections.
How do I troubleshoot my internet connection for Discord call disconnections?
To troubleshoot your internet connection for Discord call disconnections, start by checking your internet speed using an online speed test tool. Discord recommends a minimum upload speed of 5 Mbps for 1080p video calls, so if your speed is lower than that, you may need to upgrade your internet plan or contact your internet service provider for assistance.
Next, try restarting your router or modem to see if that resolves the issue. You can also try moving your router to a central location in your home or office to improve the strength of your Wi-Fi signal. If you’re using a wired connection, try switching to a different Ethernet port or cable to rule out any issues with your hardware.
What are some common Discord settings that can cause call disconnections?
There are several Discord settings that can cause call disconnections, including the voice and video settings. For example, if you have the “Quality of Service” (QoS) setting enabled, it may be causing your calls to disconnect. You can try disabling QoS to see if that resolves the issue.
Another setting to check is the “Voice Processing” setting, which can cause disconnections if it’s set to “High” or “Very High”. Try reducing the voice processing setting to “Low” or “Medium” to see if that improves your call quality. You can also try disabling any unnecessary voice and video effects, such as echo cancellation or noise suppression.
Can outdated software cause Discord call disconnections?
Yes, outdated software can cause Discord call disconnections. If your Discord app is not up to date, you may be missing out on important bug fixes and performance improvements that can help prevent disconnections.
To update your Discord app, simply click on the “Check for Updates” button in the app’s settings menu. You can also try uninstalling and reinstalling the app to ensure you have the latest version. Additionally, make sure your operating system and browser are also up to date, as outdated software can cause compatibility issues with Discord.
How do I check for issues with my computer’s hardware?
To check for issues with your computer’s hardware, start by checking your computer’s event logs for any error messages related to your network or sound cards. You can also try running a diagnostic test on your computer’s hardware to identify any potential issues.
Additionally, try updating your computer’s drivers to ensure they are compatible with Discord. You can also try disabling any unnecessary hardware devices, such as webcams or microphones, to see if that resolves the issue. If you’re using a laptop, try closing any unnecessary apps or background processes to free up system resources.
Can Discord’s servers cause call disconnections?
Yes, issues with Discord’s servers can cause call disconnections. If Discord’s servers are experiencing technical difficulties or are overloaded with traffic, it can cause calls to drop or disconnect.
To check if Discord’s servers are experiencing issues, you can visit the Discord status page, which provides real-time updates on the platform’s server status. You can also try checking Discord’s social media accounts or online forums for any reports of server issues or outages.
How do I report Discord call disconnections to Discord’s support team?
If you’re experiencing persistent Discord call disconnections and have tried troubleshooting the issue on your own, you can report the problem to Discord’s support team. To do so, simply click on the “Help” button in the Discord app and select “Report a Problem” from the dropdown menu.
When reporting the issue, be sure to provide as much detail as possible, including any error messages you’ve received and the steps you’ve taken to troubleshoot the issue. You can also try attaching a screenshot or log file to help Discord’s support team diagnose the problem.