As a renowned brand in the home audio industry, Sonos is known for its high-quality speakers that provide an immersive listening experience. When investing in a Sonos speaker, it’s essential to understand the warranty that comes with it. In this article, we’ll delve into the details of the Sonos warranty, including what’s covered, the duration, and the process of filing a claim.
What is Covered Under the Sonos Warranty?
The Sonos warranty is designed to protect your investment by covering defects in materials and workmanship. Here are some key aspects of what’s covered:
Defects in Materials and Workmanship
The Sonos warranty covers defects in materials and workmanship for a specified period. This means that if your speaker malfunctions or fails to perform due to a manufacturing defect, Sonos will repair or replace it free of charge.
Examples of Covered Defects
Some examples of defects that are typically covered under the Sonos warranty include:
- Faulty amplifiers or drivers
- Defective wireless connectivity
- Malfunctioning control buttons or interfaces
- Manufacturing defects in the speaker’s enclosure or components
What’s Not Covered Under the Sonos Warranty?
While the Sonos warranty provides comprehensive coverage, there are some exclusions. Here are some examples of what’s not covered:
- Damage caused by misuse, neglect, or accidents
- Normal wear and tear, such as scratches or fading
- Damage caused by third-party accessories or modifications
- Cosmetic damage that doesn’t affect the speaker’s performance
Duration of the Sonos Warranty
The duration of the Sonos warranty varies depending on the product and the region. Here are some general guidelines:
Standard Warranty Period
The standard warranty period for Sonos speakers is two years from the date of purchase. This applies to most Sonos products, including the Sonos One, Sonos Beam, and Sonos Playbar.
Extended Warranty Options
Sonos offers extended warranty options for some products, which can provide additional coverage for up to five years. These options are typically available for purchase within a specified timeframe after the initial purchase.
Filing a Warranty Claim with Sonos
If you need to file a warranty claim with Sonos, here’s a step-by-step guide to help you through the process:
Step 1: Contact Sonos Support
The first step is to contact Sonos support via phone, email, or live chat. Provide your product’s serial number and a detailed description of the issue you’re experiencing.
Step 2: Troubleshooting
Sonos support may request that you perform some troubleshooting steps to resolve the issue. This can include restarting your speaker, updating your software, or checking your network connection.
Step 3: Warranty Claim Submission
If the issue cannot be resolved through troubleshooting, you’ll need to submit a warranty claim. Sonos will provide a claim form that requires your product’s serial number, purchase date, and a detailed description of the issue.
Step 4: Repair or Replacement
Once your warranty claim is approved, Sonos will repair or replace your speaker. In some cases, you may be required to return your speaker to Sonos for repair or replacement.
Additional Tips and Recommendations
Here are some additional tips and recommendations to help you get the most out of your Sonos warranty:
Register Your Product
Registering your Sonos product can help you access warranty support more quickly. You can register your product on the Sonos website or through the Sonos app.
Keep Your Receipt
Make sure to keep your receipt or proof of purchase, as this may be required to file a warranty claim.
Check Your Warranty Status
You can check your warranty status on the Sonos website or through the Sonos app. This can help you determine if your product is still under warranty.
Conclusion
The Sonos warranty provides comprehensive coverage for defects in materials and workmanship. By understanding what’s covered, the duration of the warranty, and the process of filing a claim, you can enjoy your Sonos speaker with confidence. Remember to register your product, keep your receipt, and check your warranty status to ensure you’re protected in case anything goes wrong.
| Product | Standard Warranty Period | Extended Warranty Options |
|---|---|---|
| Sonos One | 2 years | Up to 5 years |
| Sonos Beam | 2 years | Up to 5 years |
| Sonos Playbar | 2 years | Up to 5 years |
By following the guidelines outlined in this article, you can ensure that your Sonos speaker is protected and that you’re able to enjoy your music, podcasts, and other audio content without interruption.
What is the standard warranty offered by Sonos on its speakers?
Sonos offers a standard warranty on its speakers, which is also known as the Limited Home Trial Period. This warranty period varies by region but is typically one year from the date of purchase. During this time, Sonos guarantees that its products will be free from defects in materials and workmanship. If a defect is found, Sonos will repair or replace the product free of charge.
It’s essential to note that the standard warranty only covers defects in materials and workmanship. It does not cover damage caused by misuse, neglect, or normal wear and tear. Additionally, the warranty is only valid for the original purchaser and is non-transferable. If you purchase a used Sonos speaker, you may not be eligible for the standard warranty.
What is covered under the Sonos warranty?
The Sonos warranty covers defects in materials and workmanship, including issues with the speaker’s hardware and software. This includes problems with the speaker’s drivers, amplifiers, and other internal components. Additionally, the warranty covers issues with the speaker’s Wi-Fi connectivity and other features.
However, the warranty does not cover damage caused by external factors, such as power surges, water damage, or physical trauma. It also does not cover cosmetic damage, such as scratches or dents, unless they affect the speaker’s functionality. If you’re unsure whether a specific issue is covered under the warranty, it’s best to contact Sonos support for further assistance.
How do I register my Sonos speaker for warranty?
To register your Sonos speaker for warranty, you’ll need to create a Sonos account and add your speaker to your account. You can do this by visiting the Sonos website and following the registration process. You’ll need to provide your speaker’s serial number, which can be found on the back or bottom of the speaker.
Once you’ve registered your speaker, you’ll receive a confirmation email from Sonos. This email will include information about your warranty, including the warranty period and what’s covered. It’s essential to keep this email for your records, as you may need to refer to it if you need to make a warranty claim.
Can I purchase extended warranty coverage for my Sonos speaker?
Yes, Sonos offers extended warranty coverage for its speakers. This coverage, known as SonosCare, provides additional protection beyond the standard warranty period. SonosCare is available for purchase within 30 days of buying your speaker and can be purchased for one or two years.
SonosCare provides the same level of coverage as the standard warranty, including repairs and replacements for defects in materials and workmanship. It also includes dedicated support and priority service. If you’re concerned about protecting your investment, purchasing extended warranty coverage may be a good option.
How do I make a warranty claim for my Sonos speaker?
To make a warranty claim for your Sonos speaker, you’ll need to contact Sonos support. You can do this by visiting the Sonos website and submitting a support request or by calling Sonos’ customer support number. You’ll need to provide your speaker’s serial number and a detailed description of the issue you’re experiencing.
Once you’ve submitted your claim, Sonos will review it and determine the best course of action. If your claim is approved, Sonos will repair or replace your speaker free of charge. You may need to provide additional information or documentation to support your claim, so be sure to have this information ready.
Can I transfer my Sonos warranty to a new owner?
No, the Sonos warranty is non-transferable. If you sell or give your Sonos speaker to someone else, the warranty will not be transferred to the new owner. The warranty is only valid for the original purchaser and is tied to the original purchase date.
If you’re selling your Sonos speaker, it’s essential to disclose the warranty status to the buyer. You should also provide the buyer with any documentation related to the warranty, including the original purchase receipt and any correspondence with Sonos support.
What happens to my Sonos warranty if I move to a different country?
If you move to a different country, your Sonos warranty may be affected. Sonos warranties are typically valid in the country where the product was purchased. If you move to a different country, you may not be able to get warranty service or repairs.
However, Sonos has a global warranty program that allows you to get warranty service in certain countries. If you’re planning to move to a different country, it’s best to contact Sonos support to determine if your warranty will be valid. You may need to provide documentation, such as proof of purchase and proof of residency, to support your warranty claim.