As a renowned brand in the mobile industry, Nokia offers a warranty program to protect its customers’ investments in their devices. The warranty provides peace of mind, ensuring that any manufacturing defects or issues are addressed promptly and efficiently. In this article, we will delve into the details of Nokia’s warranty, including its duration, coverage, and the process of claiming warranty services.
What is Covered Under Nokia’s Warranty?
Nokia’s warranty covers manufacturing defects and issues that may arise during the warranty period. The coverage includes:
- Hardware defects: Any defects in the device’s hardware, such as a faulty screen, camera, or charging port, are covered under the warranty.
- Software issues: Software-related problems, including bugs and glitches, are also covered.
- Accessories: Nokia’s warranty also covers accessories, such as chargers, headsets, and batteries, that are provided with the device.
However, it’s essential to note that the warranty does not cover:
- Damage caused by misuse: Any damage caused by the user’s negligence, such as dropping the device or exposing it to water, is not covered.
- Normal wear and tear: The warranty does not cover normal wear and tear, such as scratches or fading of the device’s exterior.
- Third-party damage: Damage caused by third-party accessories or software is not covered.
How Long is Nokia’s Warranty?
The duration of Nokia’s warranty varies depending on the region and the type of device. Generally, Nokia offers a:
- One-year warranty: Most Nokia devices come with a one-year warranty, which covers manufacturing defects and issues for a period of 12 months from the date of purchase.
- Two-year warranty: Some Nokia devices, such as the Nokia 8.1 and Nokia 7.1, come with a two-year warranty, which provides extended coverage for manufacturing defects and issues.
It’s essential to check the warranty period for your specific device, as it may vary. You can check the warranty period on Nokia’s official website or by contacting their customer support.
Warranty Period for Specific Devices
Here’s a list of some popular Nokia devices and their corresponding warranty periods:
| Device | Warranty Period |
| — | — |
| Nokia 8.1 | 2 years |
| Nokia 7.1 | 2 years |
| Nokia 6.1 | 1 year |
| Nokia 5.1 | 1 year |
| Nokia 3.1 | 1 year |
Please note that the warranty period may vary depending on the region and the retailer.
How to Claim Warranty Services
If you encounter any issues with your Nokia device during the warranty period, you can claim warranty services by following these steps:
- Contact Nokia’s customer support: Reach out to Nokia’s customer support via phone, email, or live chat to report the issue.
- Provide proof of purchase: You’ll need to provide proof of purchase, such as a receipt or invoice, to verify the warranty period.
- Get a repair or replacement: Nokia’s customer support will guide you through the process of getting your device repaired or replaced.
Warranty Claim Process
Here’s a step-by-step guide to the warranty claim process:
- Contact Nokia’s customer support via phone, email, or live chat.
- Provide your device’s IMEI number and proof of purchase.
- Describe the issue you’re experiencing with your device.
- Nokia’s customer support will verify the warranty period and guide you through the next steps.
- If the issue is covered under the warranty, Nokia will arrange for a repair or replacement.
Additional Warranty Options
Nokia also offers additional warranty options, including:
- Extended warranty: Nokia offers an extended warranty program, which provides additional coverage for a period of one or two years beyond the standard warranty period.
- Accidental damage warranty: Nokia’s accidental damage warranty provides coverage for accidental damage, such as drops or spills, for a period of one or two years.
These additional warranty options can provide extra peace of mind and protection for your device.
Benefits of Additional Warranty Options
Here are some benefits of Nokia’s additional warranty options:
- Extended coverage: Additional warranty options provide extended coverage for manufacturing defects and issues.
- Accidental damage protection: Accidental damage warranty provides coverage for accidental damage, such as drops or spills.
- Peace of mind: Additional warranty options can provide extra peace of mind and protection for your device.
Conclusion
Nokia’s warranty program provides coverage for manufacturing defects and issues for a period of one or two years, depending on the device and region. Understanding the warranty period and coverage can help you make informed decisions about your device and ensure that you’re protected in case of any issues. By following the warranty claim process and considering additional warranty options, you can enjoy a hassle-free experience with your Nokia device.
What is covered under the Nokia warranty?
The Nokia warranty covers manufacturing defects and faults in materials and workmanship. This includes issues with the device’s hardware, such as a faulty screen, defective battery, or malfunctioning charging port. The warranty also covers software-related problems, including issues with the operating system or pre-installed apps. However, it’s essential to note that the warranty does not cover damage caused by normal wear and tear, misuse, or accidental damage.
To be eligible for warranty coverage, the device must have been purchased from an authorized Nokia dealer or retailer. Additionally, the device must be registered on the Nokia website within the specified timeframe, usually within 30 days of purchase. It’s also crucial to retain the original packaging, including the box, accessories, and documentation, as these may be required as proof of purchase when making a warranty claim.
How long does the Nokia warranty last?
The standard Nokia warranty period varies depending on the device and region. Typically, Nokia offers a one-year limited warranty for its devices, starting from the date of purchase. However, some devices may have a longer or shorter warranty period, so it’s essential to check the warranty terms and conditions specific to your device. In some cases, Nokia may also offer extended warranty options, which can provide additional coverage beyond the standard warranty period.
It’s crucial to note that the warranty period may vary depending on the region and country where the device was purchased. Additionally, the warranty may be void if the device is used outside the country of purchase or if it’s modified or repaired by unauthorized personnel. To ensure you understand the warranty terms and conditions, it’s recommended to check the Nokia website or contact the Nokia customer support team.
What is not covered under the Nokia warranty?
The Nokia warranty does not cover damage caused by normal wear and tear, misuse, or accidental damage. This includes scratches, dents, or cracks on the device’s screen or body, as well as damage caused by exposure to water or extreme temperatures. Additionally, the warranty does not cover issues related to third-party apps or software, as these are not developed or supported by Nokia.
The warranty also does not cover damage caused by unauthorized repairs or modifications, including the use of non-Nokia approved accessories or parts. Furthermore, the warranty may be void if the device’s serial number or IMEI number has been tampered with or removed. To avoid voiding the warranty, it’s essential to use the device responsibly and follow the manufacturer’s guidelines and recommendations.
How do I register my Nokia device for warranty coverage?
To register your Nokia device for warranty coverage, you’ll need to visit the Nokia website and create an account. Once you’ve created an account, you can register your device by providing the device’s serial number, IMEI number, and purchase details. You’ll also need to upload a copy of the purchase receipt or invoice to complete the registration process.
It’s essential to register your device within the specified timeframe, usually within 30 days of purchase. Failure to register the device within this timeframe may result in the warranty being void. Additionally, make sure to keep a record of your registration, including the registration confirmation email and the device’s serial number and IMEI number.
How do I make a warranty claim for my Nokia device?
To make a warranty claim for your Nokia device, you’ll need to contact the Nokia customer support team or visit an authorized Nokia service center. You’ll need to provide proof of purchase, including the original receipt or invoice, as well as the device’s serial number and IMEI number. You may also be required to provide a detailed description of the issue or fault.
Before making a warranty claim, it’s recommended to troubleshoot the issue using the Nokia website’s support resources or by contacting the customer support team. This can help resolve the issue quickly and efficiently. If the issue cannot be resolved through troubleshooting, the customer support team will guide you through the warranty claim process and provide instructions on how to proceed.
Can I transfer the Nokia warranty to a new owner?
The Nokia warranty is non-transferable and is only valid for the original purchaser. If you sell or give away your Nokia device, the warranty will not be transferred to the new owner. However, the new owner may be eligible for a limited warranty or support services, depending on the region and country where the device was purchased.
If you’re selling or giving away your Nokia device, it’s essential to provide the new owner with the original packaging, including the box, accessories, and documentation. This will help the new owner to register the device and access support services, if available. Additionally, you should also provide the new owner with information about the device’s warranty status and any remaining warranty period.
What happens if my Nokia device is no longer under warranty?
If your Nokia device is no longer under warranty, you can still access support services and repair options through the Nokia website or authorized service centers. However, you may be required to pay for repairs or replacement parts, depending on the issue or fault. Nokia may also offer extended warranty options or protection plans, which can provide additional coverage beyond the standard warranty period.
In some cases, Nokia may offer repair or replacement services for devices that are no longer under warranty. However, these services may incur a fee, and the cost will depend on the type of repair or replacement required. To get a quote for repair or replacement services, you can contact the Nokia customer support team or visit an authorized service center.